Q1: I have connected UG6X to the Internet, can you help to check why Ping and Traceroute function of are not working?
Answer:
1. If the device accesses network via Wi-Fi, please check whether wlan0 set as Main Interface on Network -> Link Failover -> WAN Failover webpage.
2. If the devices accesses network via Ethernet port, please check whether Ping is forbidden in your router’s firewall settings.
Q2: I need to configure 9 client subnets in OpenVPN server of UG6X, what should I do?
Answer: OpenVPN server configuration on UG6X only supports up to 5 client subnets currently, which is designed to make the OpenVPN performance more stable.
Q3: Is there SAW filter (bandpass filter) in Milesight UG65?
Answer: Yes, there is, and both Tx and Rx channel has SAW filter.
Q4: When PoE Injector with 24V used to power on UG6X, it didn’t work, but when PoE Injector with 48V, UG6X works fine, can you explain it?
Answer: Because UG6x supports 802.3af standard, only accept the voltage range from 37-57V.
Q5: Connect UG6X to TTS via Semtech Packet Forward, I need to release the gateway traffic on firewall, can you provide which port is used for this connection?
Answer: The default port to communicate with TTI via Semtech UDP packet forwarder is 1700, you can also refer to the Port Allocations provide by TTS.
Q6: Question for UG65/UG67,
1. Does UG67 have in-built lightning surge protection? And any cavity filters?
2. Does UG65 have backup battery in-built?
3.Do you have Solar Panel solution to support UG67 to be powered by solar?
Answer:
1. No, UG67 does not have lightning protection and cavity filter, please purchase and add them according to your requirement.
2. No, UG65 doesn’t have built-in battery.
3. No, but UG67 has DC 12V interface for solar power system connection.
Q7: Does UG67 run linux? What version exactly?
Answer: Yes, the linux version is 4.14.98.
Q8: How to disable this GPS function on UG67?
Answer: Not support yet.
Q9: If we send data to AWS IoT Core For LoRaWAN via Packet Forwarder, does your gateway still buffer data inside the gateway when network is unavailable?
Answer: The gateway does not support buffer data when using packet forwarder. But you can use Python SDK or Node-red to achieve it.