Introduction

This article will describe the operations to get troubleshooting logs of Milesight gateways. After capture please click here to send log files to Milesight technical support.

• UG56/UG6x
• SG50/UG63

Configuration

UG56/UG6x

1. Go to Maintenance > Log > Log Settings to change log severity as Debug.

2. Replicate the device problem.

3. Go to Maintenance > Log > System Log to download log files and send all logs to Milesight technical support.

Note: since the log files are too large, please do not send log files with email attachment. Please send the files with a link.

SG50/UG63

1. Go to Maintenance > Log to change log severity as Debug.

2. Replicate the device problem.

3. Go to Maintenance > Log to download log files and send to Milesight technical support.

Note: due to the memory limitation, the device can only store log files for a few hours.

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